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Returns

We hope that you love your wedding knitwear, but if not, we are happy to start a smooth return process!

Once your item is received, you have 14 days to e-mail us about a return: info@estherandrews.com  Kindly note, the below issues that may hinder a return approval.  

  • Must be returned with all of the original packaging, including inside notes, and tags.
  • Will not accept returns if stained, snagged/damaged, or washed (if your piece was damaged during wear, still e-mail us!  While we may not be able to offer a full return, we may be able to fix it or problem solve a creative solution!).
  • Custom orders cannot be returned. These pieces are uniquely made special to you and cannot be resold.

If your piece is as it originally arrived to you we will e-mail you a free return label. Once the returned piece is received in our studio, we will do a thorough inspection. If the piece clears inspection we will issue a full refund. 

Please note this may take 5-10 business days. 

E-mail us directly to start to start the conversation!  info@estherandrews.com